Privacy Policy
MaintenX ("MaintenX", "we", "our", or "us") is owned and operated by One Stop Property Solutions Pvt. Ltd. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use the MaintenX website, mobile applications, and related services ("Services").
By using our Services, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Profile Photograph
- Organization Name
- Society/Building/Factory Name
- Address
- User Role (Admin, Manager, Resident, Staff, Security Guard, Contractor, Visitor, etc.)
Technical Information
- Device Model
- Operating System
- IP Address
- Device Identifier
- Browser Type
- App Version
- Log Data
Usage Information
- Login history
- Attendance records
- QR code scans
- Work reports
- Complaint records
- Visitor entries
- Facility bookings
- Maintenance requests
- Payment history (if applicable)
2. Information Generated Through the Platform
Depending on your organization's use of MaintenX, we may process:
- Staff attendance
- Visitor management records
- Guest pass details
- Security patrol logs
- Maintenance requests
- Work orders
- Asset maintenance records
- Complaint management
- Facility booking details
- Payment receipts
- Reports and analytics
- Uploaded images and documents
3. Camera Permission
MaintenX may request camera access to:
- Scan QR codes
- Capture visitor photographs
- Record maintenance work
- Upload inspection images
- Scan documents
The camera is accessed only with your permission.
4. Storage and Photo Library Permission
The application may request storage or photo library access to:
- Upload images
- Upload documents
- Save reports
- Download receipts
- Attach maintenance photographs
5. Location Information
With your permission, MaintenX may collect your location to:
- Verify attendance
- Track security patrols
- Verify work locations
- Record site visits
- Improve operational efficiency
Location data is collected only when necessary for the Services.
6. Notification Permission
MaintenX may send notifications regarding:
- Visitor approvals
- Complaint updates
- Maintenance assignments
- Work reminders
- Attendance alerts
- Payment reminders
- Emergency announcements
- Security alerts
7. How We Use Your Information
We use your information to:
- Provide and improve our Services
- Authenticate users
- Manage organizations
- Track attendance
- Process maintenance requests
- Generate reports
- Provide customer support
- Improve security
- Comply with legal obligations
8. Legal Basis for Processing
Where applicable, we process personal information based on:
- User consent
- Contractual necessity
- Legal obligations
- Legitimate business interests
- Protection of vital interests
9. Sharing of Information
We do not sell your personal information.
We may share information with:
- Your registered organization
- Authorized administrators
- Contractors authorized by your organization
- Cloud service providers
- Payment service providers
- Government authorities when legally required
10. Third-Party Services
MaintenX may use trusted third-party services including:
- Google Firebase
- Firebase Analytics
- Firebase Crashlytics
- Firebase Cloud Messaging (FCM)
- Google Maps Platform
- Apple Push Notification Service (APNs)
- Cloud hosting providers
- Payment gateway providers (if enabled)
These providers process data according to their own privacy policies.
11. Cookies and Similar Technologies
Our website may use cookies to:
- Maintain login sessions
- Improve website performance
- Analyze usage
- Remember preferences
- Enhance security
You can disable cookies through your browser settings.
12. Data Security
We implement reasonable administrative, technical, and physical safeguards including:
- Secure servers
- Encryption where appropriate
- Access controls
- Authentication mechanisms
- Regular security monitoring
No system can guarantee absolute security.
13. Data Retention
We retain information only as long as necessary to:
- Provide Services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Certain information may be retained longer where required by law.
14. Data Access
Access to information is limited to:
- Authorized employees of One Stop Property Solutions Pvt. Ltd.
- Authorized administrators of your organization
- Trusted service providers assisting in operating MaintenX
All such persons are expected to maintain confidentiality.
15. User Responsibilities
Users are responsible for:
- Keeping login credentials secure
- Providing accurate information
- Maintaining device security
- Reporting unauthorized access promptly
- Using the platform lawfully
16. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Access your information
- Correct inaccurate information
- Request deletion
- Withdraw consent
- Request a copy of your information
- Object to certain processing activities
Requests may be submitted to our support team.
17. Account Deletion
Users may request account deletion by:
- Using the account deletion feature within the app (if available), or
- Contacting us at support@maintenx.in
Some information may be retained where required by law or contractual obligations.
18. Children's Privacy
MaintenX is intended for use by organizations and individuals aged 18 years or older. We do not knowingly collect personal information from children.
19. International Data Transfers
Your information may be processed or stored on servers located in India or other countries where our service providers operate. Appropriate safeguards are implemented where required.
20. Organization Data Ownership
Where MaintenX is used by a society, residential complex, commercial building, factory, or other organization:
- The organization remains the owner of its operational data.
- MaintenX acts as a service provider processing data on behalf of the organization.
- Organization administrators control user access and permissions.
21. Compliance with Laws
MaintenX is designed to comply, where applicable, with:
- India's Digital Personal Data Protection Act, 2023 (DPDP Act)
- Google Play User Data Policy
- Apple App Store Review Guidelines
- Other applicable privacy laws
22. Business Transfers
If One Stop Property Solutions Pvt. Ltd. undergoes a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction, subject to applicable law.
23. Intellectual Property
All software, designs, logos, trademarks, content, and technology associated with MaintenX remain the property of One Stop Property Solutions Pvt. Ltd. unless otherwise stated.
24. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The revised version will be posted on our website and mobile applications with an updated Effective Date. Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.
25. Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact:
One Stop Property Solutions Pvt. Ltd.
Product: MaintenX
Website: https://maintenx.in
Email: support@maintenx.in
Phone: +91-8758291548
26. Consent
By accessing or using the MaintenX website, mobile application, or any related services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of the Services.